After closing the app or the episode, you can use the "start episode" to resume the viewing.

If the button doesn't work, try to shut down the application by:

• iOS: Double taping the home button and swiping it up.
• Android: Swiping right the application.

After switching off the application, check on the store if the app is updated. After updating your app, start it again and check if the problem has disappeared or not.

If the problem remains, uninstall the app and download it again. WARNING: We can't assure you that your save will be saved during the process.

If you have any doubt, contact the support service by using the form below or our Facebook page here.

If you find yourself blocked in the story, go in the "tree view" menu and start the scene again by clicking on its picture.

If you cannot access the "tree view" menu or the story remains stuck, switch off the app and start it again.

If the problem remains, contact the support service by using the form below or our Facebook page here.

If you did not receive your energy credits after buying them, refresh the app.

If the energy credits did not appear, please check the history of your purchases.

If the purchase has been accepted, please send us your receipt through the form below or our Facebook page here.